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Terms and Conditions
First Item: The Objective of (Tawakkalna) Application
According to the health system and its implementing regulations (in the Kingdom of Saudi Arabia), the Ministry of Health has approved the health standards upon which “Tawakkalna” application has been developed. The characteristics and properties of “Tawakkalna” application shall be subject to any additional instructions issued in implementation of the local regulations in the Kingdom of Saudi Arabia in order to achieve the desired health objective of imposing curfews and not to expose citizens and residents to the risks of the novel Coronavirus outbreak.
Second Item: Registration
According to the instructions of the Ministry of Health (in the Kingdom of Saudi
Arabia), (Tawakkalna) application is the only electronic official means to establish
the existence of a movement permit during curfew periods, in order to reduce the
risks related to hard-copy permits. Citizens and residents in the Kingdom of Saudi
Arabia, who are 15 years and over, can register in Tawakkalna application and
request a movement permit. Those who are under the age of 15 are not entitled to
register in the application in order to limit their movement and exposure to
contact. You can register in the application by following the guidelines below:
- In the event of having Absher account, enter the ID number for citizens,
residency (iqamah) ID number for residents, and the date of birth.
- In the event of not having Absher account, your mobile phone number and
National/residence ID number must be verified by a person who has an Absher account
and this can be done by using the “Verify a Mobile Phone Number for Tawakkalna
application”
Third Item: Password Policy
- The password must be 12 characters and contain the following:
- At least 1 capital letter.
- At least 1 small letter.
- At least 1 number.
Fourth Item: Service Description
“Tawakkalna” Application allows citizens and residents (in the Kingdom of Saudi
Arabia) to request movement permits during curfew period, and the permit is granted
in accordance with the health instructions issued in this regard.
- The application displays health announcements and news related to Coronavirus.
- Several features and functions will be added to the application accordingly with
the health instructions issued, which will include:
1- A feature (to submit health status), which allows the user to answer questions
related to some health indicators, such as: temperature, blood pressure, etc.
2- A feature to notify individuals in the event of having contacted or having been
in close contact with a newly infected confirmed case during the past (14) days.
3- A feature to notify the user of taking all necessary precautions in the event of
entering a geographical area where a confirmed case has been in during the past 14
days.
4- In case of isolating a specific geographical area, the status of all users who
have been in that area within a week will change to yellow-color
5- The user will be notified if he\she approaches an isolated geographical area
6- Following-up with home-quarantined cases for 14 days
7- Notifying the user of curfew types in their geographical area
8- Offering nearest hospitals and pharmacies to the user
Fifth Item: User Obligations
Tawakkalna app was developed in order for citizens and residents (in Saudi Arabia)
to have access to movement permits easily, and receive other notifications sent by
the app, based on the health standards that aim to curb the spread of Covid-19. The
users are obliged to use the app for the following:
- The issued permit form this app is considered as a permission to manage businesses
in public that are excluded during curfew, and for both emergency cases and
catering. This permit shall not be used for any other purposes. If proven that the
permit has been misused, the violator will be subject to the penalty of violating
the curfew.
- The permit shall be canceled if the permit information is proven inaccurate upon
verifying by security personnel on the field. In addition, the security personnel
shall be authorized to issue a curfew violation penalty.
- The user takes full responsibility of data validity provided.
- The users agree to grant the App’s Management a permission to use their data
according to health standards that aim to limit the spread of the novel Coronavirus.
That includes pledging to permanently enable the location feature which will be used
to send application-related notifications shown in item (fourth). In case of
disabling the location feature, the user’s account shall be suspended, and the
Ministry of Health shall be notified if the user has been under home-quarantine.
- The user takes full responsibility for service requests submitted from their
account in Tawakkalna application.
- The user is obliged to update their account information in case of changing the
place of residence, mobile number or any other information entered at the time of
registration.
- The user is responsible for services provided upon data-related input in the
registration process, and the management of the Tawakkalna application is not
responsible for any consequences of data invalidity.
- The user is responsible for any leakage of data from their personal account, such
as the username and password.
- Representatives of diplomatic missions and international organizations accredited
to the Ministry of Foreign Affairs - in case they are registered with the
application - are exempt from the terms and conditions that conflict with their
diplomatic immunity, and they will be treated according to the diplomatic procedures
approved by the Ministry of Foreign Affairs.
Sixth Item: General Conditions
- The management of Tawakkalna Application does not bear responsibility for any
consequences resulting from an error or failure to update the user’s information.
- The Tawakkalna application management does not bear any responsibility for any
damages or losses (direct or indirect) that may occur to the user due to the use of
the application. In cases of extreme necessity, it is possible to go out before
obtaining the permission, and if a ticket/fine is registered, an objection can be
filed and the reasons for leaving before the issuance of the permission can be
submitted through “Absher”. The objection will be looked into by the security
committees in the police stations of different regions of the Kingdom or through any
other methods set by the Ministry of Interior.
- The service can only be used after completing the information on the registration
form and agreeing to the terms and conditions.
- The application management of Tawakkalna has the right to reject any user, in case
of the registering conditions were not applicable, and the user has the right to
raise a complaint to the following email: contact@tawakkalna.gov.sa
- Tawakkalna application management reserves the right to add or change any of the
use conditions, and the users shall be notified, accordingly.
- Tawakkalna application management has the right to temporarily suspend the service
for maintaining, developing or amending the application, until the completion of the
necessary work.
- The user agrees to receive text messages on their mobile phone number and
immediate alerts from the application at any time during the day.
Seventh Item: Termination of the Account
- The user account shall continue being activated unless it is terminated by the
management of Tawakkalna Application or according to a request sent by the user to
the email: (contact@tawakkalna.gov.sa).
- The management of Tawakulna application has the right to terminate the user
account in case of violating the terms and conditions, and the user has the right to
raise a complaint to the following email: contact@tawakkalna.gov.sa
- The penalties stipulated in the Saudi Anti-Cybercrime Law shall be applied in case
of unlawful signing to Tawakkalna App, cancellation of data, deletion of data,
destruction of data, leaking data, damaging data, altering or re-disseminating data.
- Tawakkalna App’s Management has the right to terminate the user's account in case
of discovering invalidity of data provided by the user, misusing the application or
violating its terms.
- The App’s Management has the right to terminate the user’s account, if the
competent authorities requested the suspension of the service.
- The App’s Management has the right to terminate the user’s account if the user
does not accept any changes in the terms of service.
- The App’s Management has the right to terminate the user account in the event of
force majeure.
- Privacy policy of (Tawakkalna App) shall be shared with the user to accept it and
grants permission to use his/her information according to the provisions stated in
that policy.
Eighth Item: App Management
- Name of Authority overseeing the application: Saudi Authority for Data and
Artificial Intelligence - National Information Center.
- Email: (contact@tawakkalna.gov.sa).