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FAQs

General

What is the purpose of the services provided?

The service aims to manage curfews and contain the spread of coronavirus.

What are the services provided?

The services include requesting a permission during curfew to go out, submitting a virus-infected suspicion notification, and health information and advice. The current characteristics can be found through:

The current characteristics can be found through: click here

Future characteristics can also be found through: click here

How do you access the services provided? What are the channels of the services?

The services are provided only through "Tawakkalna", an app on smart phones.

What are the requirements to have access to these services?

Download “Tawakkalna” app, register and agree to the terms and conditions.

What are the targeted groups for these services?

“Tawakkalna” app serves all individuals (Saudis/Residents) as well as individuals working in vital public and private sectors.

Is internet service required to access these services?

The app requires the availability of an internet connection to access its services, knowing that the Internet usage by the app is free and does not consume the balance of personal data.

Are these services available through “Absher” or any other Apps? Are there other options to access the services?

The services are only available through "Tawakkalna" app, and no other platforms or applications can be used.

How is the permission issued to employees of excepted entities in public and private sector whose job nature require going out during the curfew?

The excepted entities in public and private sector have the authority to request a movement permit for their employees. The movement permits of employees of those sectors will be shown through the application once they’re approved.

Who is responsible for “Tawakkalna” app?

"Tawakkalna" app was created and developed by the National Information Center NIC affiliated with Saudi Data and Artificial Intelligence Authority SDAIA

What languages does the “Tawakkalna” app support? How do you change its language?

“Tawakkalna” App currently supports Arabic and English only, and the language can be changed from the home page of the application before logging in, you will find the option to change the language in the bottom, and you can also change it after logging in the application from “My Profile” page.

App download

What Operating System " Tawakkalna " app is available for?

The app is currently available for (iOS 10 and above) and Android (Version 6.0 and above).

What are the devices that can use the “Tawakkalna” App?

IPhone devices, for which Tawakkalna App can be downloaded from Apple Store.
Android devices (Samsung or Huawei etc.), for which Tawakkalna App can be downloaded from Google Play store.

Is it possible to download Tawakkalna app from stores other than App Store and Google Play?  

The application is only available in the official stores, Apple Store or Google Play Store. You can search for it by writing "توكلنا" or "Tawakkalna ".

Is Tawakkalna app available for Windows operating systems?

The application is not available for Windows operating systems.

While downloading “Tawakkalna” application, does it require granting access permissions on the mobile device?

Yes, in order for " Tawakkalna " app to work properly, it needs approval to grant permanent access to location during the download, noting that it is possible to grant it later in the device settings.

What mobile device services should be activated when using the " Tawakkalna " application?

In order for Tawakkalna app to work properly, the internet connection and location service must be enabled.

Does the application work when there is an Internet connection via a VPN?

 The application does not work correctly when an internet connection is activated by VPN and it will turn into gray after opening it

Are there updates for “Tawakkalna”, and are they necessary?

Yes, there are continuous updates for the " Tawakkalna " that aim to improve the app and provide better services. and in order to ensure that the application works correctly and that you do not face any problems during your movement permit, make sure to update the app.

How can I know Tawakkalna app version number?

You can know the version number of the " Tawakkalna" application from the official store during the download (the Apple Store or Google Play store). After installing the app on the device, registering and logging in, you can know the version by going to the "More" page, then the version number will appear under "About the application" . 

How to view terms and conditions for " Tawakkalna " app?

During registration process, you will be requested to accept terms and conditions, during which a link to view them will be provided. Also, after registering and logging in, terms and conditions can be viewed by going to the "More" page, then selecting "About the application" and then selecting "Terms and Conditions". 

Registration and Login to the application

Who can register on the app?

Every individual, citizen or resident, whatever his age, weather they are the head of their family, dependent or sponsored, can register independently on "Tawakkalna" app.

Can Children register in the application?

Children under the age of 15 can register for a separate account with the " Tawakkalna" app.

Is it possible to register in the app for those who do not have an ID card?

Those who do not have an ID card can register using their number in the family register, and before registration they should identify their numbers in the family register and their phone numbers from an already registered account in Absher.

Is it possible to register in the app for those who their ID or Iqama are expired?

Yes, they can register. 
 

Is it possible to register in the app for those whose services are suspended? 

Yes, they can register. 

Can the visitor register in the application?

Currently GCC members and the visitors cannot register, but soon they will be able to do so.

What information is required to sign up to the App?

To sign up to Tawakkalna you would have to have the following:
An Absher account and if you do not have an Absher account you could verify your phone number through someone who have an Absher account, ID number (Citizen or resident),
Date of birth, Home address (Pin your address on the map while you are at home), Phone number (Through your Absher account or someone who have an Absher account),
Select the dependents, whatever their ages, who are living with you in the same house
Select the domestic workers who are living in the same house 
Application password
Answer the health questions.

Can I use Absher’s credentials to log in to the Application?

The App has its own credentials (ID number and Password). Therefore, you can not use the credentials of any other platform or App. 

Do I have to have an Absher account to sign up?

Signing up does not require having an Absher account, yet you have to verify your Id (on your ID or family document) and your mobile number through someone who have an Absher account before signing up to Tawakkalna App.

If I do not have an Absher account, how could I sign up to the App?

If you do not have Absher account, you can sign up to Tawakkalna by verifying your ID number (on your ID or family document) and your mobile number through someone who have an Absher account by going to Absher and tapping on “My Services”, “General Services” then tap on “Register a Mobile Number for Tawakklna”. Once you finished the verfycation you would be able to sing up to Tawakkalna App. 

After completing the signing up to Tawakkalna App, I have changed some information on Absher, does that mean my information on Tawakkalna App is going to change automatically?

After signing up to Tawakkalna, your information on Tawakkalna app will not be affected by and changes on your Absher account.

Is a verification code (OTP) sent to my mobile number while signing up?

While signing up to Tawakkalna, a verification code (OTP) will be sent to the mobile number registered on Absher. You can not change the mobile number. 

Is it possible for me to know which mobile number the verification code (OTP) would be sent to?

Yes, you would able to see the last for digits of the mobile number that would receive the verification code (OTP) next to the empty section for the (OTP) 

Is it possible to resend the verification code (OTP), either when signing up/login to the App?

When the timer finishes and you did not receive the OTP, you can reenter the login information and a verification code will be sent again. 

Is it possible to download the app on a device that has a different mobile number from the number in Absher?

It is possible to download "Tawakkalna " app on a device that has a different mobile number, or even without a mobile number, provided that the you enter the verification code (OTP) sent to the registered mobile number.

Do I have to activate my Tawakkalna account after signing up?

No, after completing the signing up process on Tawakkalna, you can utilize its services without the need for activation.

Can enter my date of birth in Gregorian?

During the signing up to Tawakkalna, you can your date of birth in Hijri or Gregorian.

What are the password requirements for the App?

A password for Tawakkalna App
Must contain at least 12 digits.
Must contain English letters and numbers
Must contain at least one capital letter.
Must contain at least one lowercase letter
Must contain at least one number.

Would I receive a verification code (OTP) every time I login?

If you logged out from the App, then a verification cod (OTP) will be sent whenever you try to login again.

During the registration process, a list of the dependents and workers appear, what should I do?

For individual, during the registration process, a list of dependents and domestic workers will appear, and only those who live at the place of residence should be chosen, regardless of their age. It is worth noting that this can be modified later.

After completing the registration process, how do I login to the app?

After completing the registration process on Tawakkalna, logging in can be made only via ID number and Password, and a verification code will be sent to the registered number

Is it possible to log in to the app from two different devices at the same time?

It's not possible.

After logging in to the app, how can I sign out?

Go to "My Profile", then tap on sign out. 

Is it possible to use the same mobile number for more than one account in the application?

The mobile number is used for one account only and cannot be used for another account.    

How can I register workers in the App?

Workers, whether domestic or non-domestic, are registered independently

Is registration available to everyone?

Yes, registration is available to all citizens and residents.

Personal Data Modification

Is it possible to change the password? What should I do if I forget my password?

In case if you forget or you want to change the password, tap on “Forget Password” from the logging in page, a verification code will be sent to the registered phone number, after which you can set a new password.  

Can I change the mobile number?

After completing the signing up process in Tawakkalna App, the mobile number cannot be changed

If I changed my mobile number in Absher, does it change in Tawakkalna App?

While signing up to the App, the mobile number in Absher is the phone number that would be linked to your Tawakkalna account which cannot be changed after completing the signing up process, even if you change it in Absher.

Can I change/modify Home Location?

After completing the signing up process in Tawakkalna, by tapping on “My Profile” you can change/modify home location once a month. You must wait for one-month to be able to change/modify it again. NOTE: to do so, you will have to be at the same location while changing your home location. Also, you could see your home location on the homepage by tapping on “Show Location”.

If I have more than one place of residence, can I add it to the App?

Currently, Tawakkalna allows you to add only one place of residence. If necessary, you may request a supply or emergency supply permits, in accordance with regulations while adhering to the instruction of the Ministry of Interior. 

Can I edit any other information (Name, Date of birth, Blood type…)?

During the signing up process, we would rely on the information in Absher. Such information cannot be added by individuals and cannot be edited.

Can I edit the information of dependents and domestic workers who are living with me in the same place of residence?

After completing the signing up process to Tawakkalna App, you can tap on “My profile” to edit the information of dependents and domestic workers who are living with me in the same place of residence

What should I do If I completed the signing up process and then a dependent or domestic worker has recently been added to the Ministry of Interior’s system?

If a new dependent or domestic worker is added after completing the singing up process and he/she is staying with you at the same place of residence, you can login to the App, go to “My Profile”, tap on “Address and Family Members”, then tap on “Edit” and any recently added dependent or domestic worker will appear.

Movement permit

What are the types of movement permits that can be requested from the app?

The individual can, through the application of "Tawakkalna ", when necessary, request three types of movement permits:
1. A permit for supply inside the neighborhood.
2. A permit for exercise.
3. A permit for walking outside.
4. A temporary permit for a driver (for someone who has a work permit and needs a driver to deliver him/her, provided that the driver is 17 years old and over).

What types of movement permits appear in the application without request?

The permits that appear to the individual in "Tawakkalna" app without request are:
 Work permit for employees of exempted public and private sectors
 Medical appointment permit for medical conditions that require coming to the hospital 
Temporary permit for a driver who has a work permit after submitting a request
Delivery services permit for delivery applications drivers

What is the geographical scope for the permissions that can be requested via the App?

Each permission has its controls, but in general Tawakkalna App provides permissions only within city limits

How can I request a roaming permission during the curfew?

After completing the signing up process, login to your account, go to “Permissions” and tap on the “+” sign then the following:
If you need a permission for supply within the neighborhood, go to “Supplies”> tap on “Supply within the neighborhood> then tap on “Request Permission”,
If you need an emergency supply permission, go to “Supplies”> tap on “Emergency Supply” then Pin your destination on the map and tap on “Request Permission”,
If you need a Temporary permit for a driver, tap on “Request a Temporary permit for a driver’ and fill in the required information.

Partial curfew, 24-hour curfew, and fully quarantined areas, what is the difference between them?

Determining the areas for partial curfew, 24-hour curfew, fully quarantined, allowed time and lockdown, is done according to what the Ministry of Interior announces, and the difference between them is as follows:
• Partial curfew areas: in the allowed time, you can go out without a permit, but during lockdown, you must have an emergency supply permit, exercise permit, temporary permit for the driver, work permit, medical appointment permit, or delivery services permit.
• 24-hour curfew areas: in the allowed time, you can go out with a permit for supply inside the neighborhood, emergency supply, if it is outside the range of 3 km, exercise permit, temporary permit for a driver, work permit, medical appointment permit, delivery services permit, and in lockdown, you can go out with an emergency supply permit, exercise permit, temporary permit for a driver, work permit, medical appointment permit, or delivery service permit.
• Complete lockdown areas (quarantined): It is prohibited to leave the house around the clock and any kind of permits are not allowed.

What is the purpose of a supply permit within the neighborhood and what are its controls?

It is an exit permit for an ordinary supply purpose within the neighborhood that allows the individual to go out and return to the place of residence, according to the following controls:
• Use: It is used by individuals only in places of 24-hour curfew. As for the partial curfew, it is possible to go out without permission during allowed roaming times.
• Request time duration: is limited to the allowed roaming times within the neighborhood declared by the Ministry of Interior for the 24-hour curfew.
• Exit time: It starts from the time the request is accepted to the end of the allowed roaming times within the neighborhood declared by the Ministry of Interior.
• Geographical range: within the residential neighborhood, a maximum of three kilometers from the place of residence, so the individual is notified when he exceeds that, and the permit will turn into a ban (red color) until he returns to the permitted range.
• Weekly limit: There is no weekly limit.
• Conditions for approval: That the request is during the allowed roaming times within the neighborhood declared by the Ministry of Interior, and being at the place of residence upon request.
• Cancellation of the request: It cannot be canceled after submitting.
• Required data: There is no data required to submit the request.
• Caution: Do not exceed the geographical range (three kilometers) and return to the place of residence before the end of the declared allowed roaming times within the neighborhood as a maximum. For any violations of this, the permit will turn into a ban (red color) which exposes you to formal sanctions.
Note / the controls can be modified by the relevent authorities as they deem appropriate.

What is the purpose of an emergency supply permit and what are its controls?

It is an exit permit for an emergency supply purpose that allows the individual to go out and return to the place of residence, according to the following controls:
• Use: It is used by individuals during the curfew times in places of 24-hour or partial curfew.
• Request time duration: At any time in places of 24-hour curfew, and during the curfew times in places of partial curfew.
• Exit time: one hour, from the time the request is accepted.
• Geographical range: No geographical restrictions.
• Weekly limit: Four times per week, in which you can apply once per day, as a maximum. The weekly limit is renewed every Saturday at 11:59 pm.
• Conditions for approval: Not having a prior request on the same day, unfinished weekly limit, and being at the place of residence upon request.
• Cancellation of the request: It cannot be canceled after submitting.
• Required data: specify the destination on the map.
• Caution: Returning to the place of residence before the end of the permit time. For any violations of this, the permit will turn into a ban (red color) which exposes you to formal sanctions.
Note / the controls can be modified by the relevent authorities as they deem appropriate.

What is the purpose of a temporary permit for a driver and what are its controls?

It is an exit permit for someone who has a work permit and needs a driver to get to his workplace and return from it, according to the following controls:
• Use: It is used by authorized personnel during curfews when a driver is required in places of 24-hour or partial curfew.
• Request time duration: During the time of the work permit.
• Exit time: one and a half hours , from the time the request is accepted..
• Geographical range: No geographical restrictions.
• Weekly limit: The applicant is allowed to permit every day twice only for the purpose of going and returning from the workplace.
• Conditions for approval: The request be during the period of the work permit, not to have an active temporary permit for another driver, and for the driver to be 17 years of age or older and to have an account in the application.
• Cancellation of the request: It cannot be canceled after submitting.
• Required data: Name, identification number, and date of birth of the driver.
• Caution: The driver must return to the place of residence before the end of the permit time. For any violations of this, the permit will turn into a ban (red color) which exposes you to formal sanctions.
Note / the controls can be modified by the relevent authorities as they deem appropriate.

What is the purpose of a walking permit and what are its controls?

It is an exit permit for the purpose of walking that allows an individual to go out and return to the place of residence, according to the following controls:
• Use: It is used by individuals during the curfew period in places of 24-hou or partial curfew.
• Request time duration At any time in places of 24-hour curfew, and during the curfew times in places of partial curfew, except the period from 5 pm to 8 pm (the period is variable).
• Exit time: one hour, from the time the request is accepted.
• Geographical range: within the residential neighborhood, a maximum of one kilometer from the place of residence, so the individual is notified when he exceeds that, and the permit will turn into a ban (red color) until he returns to the permitted range.
• Weekly limit: Once a day, and there is no weekly limit.
• Conditions for approval: Not having a prior request on the same day, the time period between the previous and the new request be more than 12 hours, being at the place of residence upon request, and the time of the request not be from 5 pm to 8 pm.
• Cancellation of the request: It cannot be canceled after submittng.
• Required data: There is no data required to submit the request.
• Caution: accompany a maximum of two people, do not use the car, and return to the place of residence before the end of the permit time. For any violations of this, the permit will turn into a ban (red color) which exposes you to formal sanctions.
Note / the controls can be modified by the relevent authorities as they deem appropriate.

Can I apply for a Temporary permit for a driver even if the driver is not under my sponsorship? 

Yes, while adhering the ministry of Interior controls and regulations.

Is it possible to request a permit while outside the residence?

When requesting a supply permit, whether within the neighborhood or an emergency one, and a walking permit, it is necessary to be in the place of residence registered in the application. As for a temporary permit for a driver, it can be from outside the residence, in accordance with regulations while adhering to the instruction of the Ministry of Interior.

What is the partial and 24-hour curfew allowed roaming times?

The Ministry of Interior has set the allowed time through official channels. You can check its official channels.

For those who live in complete lockdown areas, can they request a permission?

According to the Ministry of Interior instructions, people who live in areas under a complete lockdown can not roam around-the-clock  

What is the weekly limit for roaming permissions that can be requested through the App?

Supplies permission has no limit, yet you should adhere controls.
Emergency supply is limited to 4 requests per week, one request per day and duration is only for one hour each (total of 4 hours per week). The weekly limit would be renewed every Saturday at 11:59 pm. Please adhere all regulations and controls.
Temporary permit for a driver can be requested twice a day as a maximum for those who have work permission. It must be requested during the work hours mentioned in the work permission. 

What is the weekly limit for roaming permissions that appear in the App without requesting any?

Work permission depends on regulations and work requirements
Medical appointment permission depends on regulations and as the health facility deems
Delivery services permission depends on requests via the delivery company application

What should I do If I need an emergency supply permission while my weekly permissions are finished?

Emergency supply permission can not be granted if your permissions limit is finished. The weekly limit will be renewed every Saturday at 11:59 pm.

Is there a time period required between the previous request of exit permit and the new one?

• The supply permit within the neighborhood ends when the allowed roaming times within the neighborhood end too, so there will be no need for another request.
• The emergency supply permit is required once per day (for one hour) and no other request is permitted on the same day. This is renewed 12 am.
• The walking permit can be requested once per day, provided that the time period between the previous and the new request be more than 12 hours, and the time of the request not be from 5 pm to 8 pm.
• The temporary permit for a driver is requested twice per day only, and there is no specific time period between them provided that the time of the two requests does not overlap.

Are there geographical restrictions on exit permits?

• The supply permit within the neighborhood is restricted to the neighborhood for the place of residence, at a maximum of 3 km from the place of residence.
• The emergency supply permit is restricted to the destination specified in the request and the time specified in the permit,
• The walking permit is restricted to the neighborhood for the place of residence at a maximum of 1 km from the place of residence.
• A temporary permit for a driver is restricted to the registered workplace and the time specified in the driver's permit.

What does it mean if the geographic range exceeds the in-neighborhood catering permit or gait permit?

You must adhere to the instructions of the Ministry of the Interior and comply with the controls (the supply permit within the neighborhood not to exceed 3 km from the place of residence, the walking permit not to exceed 1 km from the place of residence). For any violations of this, the permit will turn into a ban (red color) which exposes you to formal sanctions.

When can I get an exit permit? Can I request an exit permit for another day?

The permit will become instantly valid when you request it and it cannot be for a future date.

I applied for an exit permit. When will it be accepted?

If there’s no issue with your application, then it would be accepted immediately. If not, it will be rejected. 

How to request an exit permit for the wife, children or domestic worker? Is a single permit enough for the family that is going out in the same car?

Everyone, whether he is a head of his family, a dependent, or a sponsoree aged 15 years old and more, must have a separate account and active exit permit via "Tawakkalna" application when going out during the curfew.

Is it possible for children to leave during curfew?

Whoever aged 15 years old and more, must have a permit when going out, but children who are less than 15 years old can, when necessary, can go out with only a relative or driver in accordance with to the controls and instructions of the Ministry of Interior, and they cannot go out with anyone else. The controls are as follows:
1. If the child is with a relative, the following conditions must be fulfilled:
• The child's permit is optional.
• The relative’s permit is required.
• The relative is either a father, mother, grandfather, grandmother, brother, sister, uncle or aunt.
• The documents substantiating the relationship are required when going out.
2. If the child is with a driver, the following conditions must be fulfilled:
• The child's permit is required.
• The driver's permit is required

How many children can be taken out during curfew?

You must adhere to the instructions of the Ministry of the Interior, and violating that exposes you to formal sanctions.

How can I know the status of an exit permit request?

On the home screen, a color will appear showing the status of the exit permit, and there is also the name, ID number, type of permit and the QR code. All exit permits can be found on the permits page.

What are the exit permit situations that appear in different colors on the home screen?

There are several situations that appear on the home screen, each of them has a different color, and they are:
Green is allowed to go out, red is not allowed to go out, orange is not allowed to go out due to contact or suspicion of infection, brown is not allowed to go out due to positive infection, and gray means the application does not work properly and this is due to one of the following possibilities:
Device is Offline, VPN connectionis enabled, GPS location disabled, or sharing location is not "always on".

Can I receive notifications for exit permits?

If you allow the app to send notifications, you’ll receive the following notifications:
Permit period notifications: At the start of the permit’s period, before it expires and when it expires. 
Notification for leaving your designated area: If you’re using a neighborhood-specific supply permit, you’ll get a warning when leaving your designated area by going 3 kilometers away from your residence.
Notification for not returning to your residence: You’ll be notified if you don’t return to your residence after your permit expires.  

I have an emergency and I need an exit permit?

When necessary, you can use the regular supply permit or the emergency supply permit, but you must adhere to MOI instructions. 

If I need to travel to other neighbors/provinces due to a humanitarian situation or for losing some close to me or for a family issue – how can I do so? 

You can apply for an exit permit from the Saudi Public Security’s online service: tanaqul.ecloud.sa

What if I need to travel between cities/provinces? 

You can apply for an exit permit from the Saudi Public Security’s online service: tanaqul.ecloud.sa

I left my residence due to a life-threatening situation and I haven’t got the exit permit?

If you get a fine in a life-threatening situation, you can contest it to the relevant authorities on the Absher platform providing you have the evidence. You must do so in a period of 30 days after it happened. 

While leaving at the time of curfew after obtaining a permit, what should be done?

Everyone authorized to exit, regardless of the type of permit, must adhere to the controls of the permit granted to him, and have a working device and a battery sufficient to operate it for the period of leaving the home and an Internet connection (the use of the application for the Internet is free and does not consume data balance) and the GPS location service is activated, as well The Tawakulna application provides an activated personal account, so that it is ready to show it to the responsible authorities when needed to verify the validity of the permit and adhere to the instructions of the Ministry of Interior.

After receiving an emergency supply permit, I left home but returned without the time period ending. Can the remaining time be added to my balance for future use?

The emergency supply permit is limited to an hour and cannot be partitioned. In any case, you must be keen to spend as little time as possible outside the home and leave only when it is necessary. 

While I was out of the house, there was a sudden problem with the phone and it does not work knowing that I have an active permit?

An attempt should be made to solve the problem as soon as possible and return to the home. In the event of a violation being filed, an objection to the competent authorities will be made through the “Absher” platform, noting that this is submitted within a month of the occurrence of the violation.

What are the reasons for refusing a supply permit in the neighborhood?

The Ministry of Health can prevent a permit to supply in-neighborhood for health reasons (for the infected or contacts). In the absence of objection by the Ministry of Health, the reasons for rejection are as follows:
• Partial curfew areas: Because it is not permitted to request a permit to supply in the neighborhood to the partial curfew areas, knowing that the allowance period is possible to leave without any permit.
• Total curfew areas: Because it is not permitted to request a supply permit within the neighborhood during the prohibition period or outside the place of residence.
• Total curfews (sanitary isolation): Because no permit is allowed.

What are the reasons for refusing an emergency supply permit?

The Ministry of Health can prevent an emergency supply permit for health reasons (for the infected or contacts). In the absence of objection by the Ministry of Health, the reasons for rejection are as follows:
• Partial curfew areas: Because it is not permitted to request an emergency permit in the allowed period, or that it exceeded the daily limit once, or that it exceeded the weekly limit four times or outside the place of residence.
Total curfew areas: Because it exceeded the daily limit once, or it exceeded the weekly limit four times, or outside the place of residence.
• Total curfews (sanitary isolation): Because no permit is allowed.

What are the reasons for refusing a temporary permit for a driver?

The Ministry of Health can prevent a temporary permit for a driver for health reasons (for the infected or contacts). In the absence of objection by the Ministry of Health, the reasons for rejection are as follows:
• Partial curfew areas: allowed period, rejection because it is possible to leave without permission. The prevention period, rejection due to exceeding the daily limit (twice) or outside the period of the work permit or overlap with time with a temporary permit for another driver active for the same permit applicant or the absence of a driver account in the application or the driver's age is less than 17 years.
• Total curfew areas: rejection because it is not permitted to request a temporary permit for a driver when exceeding the daily limit (twice) or outside the period of work permit or overlap in time with a temporary permit for another driver active for the same requestor of the permit or the lack of a driver account in the application or the age of the driver is less From 17 years old.
• Total curfews (sanitary isolation): refusal because no permit is allowed.

What are the reasons for refusing a walking sport permit?

The Ministry of Health can prevent a permit for walking for health reasons (for the infected or contacts). In the absence of objection by the Ministry of Health, the reasons for rejection are as follows:
• Partial curfew areas: Because it is not permitted to request a walking sport permit in the allowed period or because it exceeded the daily limit once or outside the place of residence or request during the period of 5 pm to 8 pm.
Total curfew areas: Because it exceeded the daily limit once or outside the place of residence or request during the period of 5 pm to 8 pm
• Total curfews (sanitary isolation): Because no permit is required.

The registration is complete, and I have a permit (work permit / medical appointment permit / delivery services permit) but it does not appear in the application, why?

Individuals whose movement permit has been requested and did not appear in the " Tawakkalna " application must refer to the issuing authority (employer / hospital / delivery company) to check the status of the request.

Does the application cancel paper permits?

In the current stage, a paper permit or an electronic permit is accepted through the application.

Who is responsible for issuing government sector work permits?

The government sector is responsible for issuing work permits to their employees.

Who is responsible for issuing private sector work permits?

The private sector is responsible for issuing work permits to their employees through the Ajeer program of the Ministry of Human Resources and Social Development.

Who is responsible for issuing medical appointment permits?

The hospital is responsible for issuing medical appointment permits through the Saudi Health Council.

I have a medical appointment permit and need a companion or a driver?

The hospital is responsible for issuing permits for accompanying persons to those who have a medical appointment permit and needs a companion. The permits will appear directly through “Tawakkalna” application 

Who is responsible for issuing delivery services permits for delivery applications?

The delivery company is responsible for issuing delivery service permits to their employees through the Communications and Information Technology Commission.

How do the delivery apps’ permits work? 

After accepting a delivery order via a delivery company, the delivery specialist will receive on Tawakkalna a delivery service permit that lasts for a fixed amount of time that is enough for the specialist to deliver the order. Afterward, the specialist can either accept a new order and receive a new permit or return to his residence. 

How to cancel or amend an exit permit requested through the application (in-neighborhood catering permit / emergency catering permit / walking permit / driver's temporary permit)?

After approval of the exit permit of any kind, it cannot be canceled or modified.

How can I cancel exit permits that appear on the app (permits for work, appointments and delivery services)?

The editing or canceling of permits can only be done by the entity that issued the permit (employer, hospital, delivery app companies.)

Can I go out to more than one destination if I have an exit permit?

A catering permit within the neighborhood, allowing more than one destination provided that you are within 3 km geographical range.
An emergency catering permit, which is permitted to go to the place designated by the request.
The walking sport permit, walking is permitted for the purpose of sport only within 1 km geographical range.
Temporary driver permit, which allows the driver to move to and from the workplace of the permit applicant and place of residence.

My exit permit was approved, but I didn't use it?

An emergency catering permit will be calculated from the weekly limit, whether you use it or not.
catering permit within the neighborhood will not be calculated.
The permit for walking will not be calculated.
A temporary permit for a driver, for the person requesting the permit will be calculated from his daily limit (twice), while there is nothing will be calculated from the driver.

Did not return to the place of residence after the expiry of the exit permit?

The individual will be notified through the application to return to the place of residence and the permit will turn into a ban (red color) and the individual will be subject to the application of statutory penalties, in the event of an emergency event that caused the delay and a fine has been registered, an objection can be submitted to the competent authorities through the "Absher" platform, noting that this is should be submitted within one month.

Do I need a permit for my vehicle? 

No. Exit permits are for individuals only.

Can I visit family and friends? 

You must adhere to MOI instructions and if you violate them you may be punished by the law.

I have a catering permit and would like to walk or ride a bike instead of a car, is this possible?

This is possible if you have a permit, in compliance with Ministry of Interior instructions.

I have a walking permit and want to use the car, is this possible?

It is forbidden to use the car for those who have a walking permit, which exposes them to formal sanctions.
 

Can more than one person walk together?

The person can walk with a maximum of two people, with each of them having a separate permit while adhering to the permit control and Ministry of Interior instructions.

I was infected with virus or had contacts, but it was proven I’m not infected and still cannot use the application, what should I do?

Please contact the Ministry of Health via 937.  

I have a new driver and I couldn’t get him a driver’s license. Can he drive the vehicle if he has an exit permit?

Please contact the Public Security’s General Department of Traffic

How can I get an exit permit for the purpose of transporting goods? 

Please contact the Transport General Authority

How can I get a diplomatic exit permit?

Please contact the Ministry of Foreign Affairs

How to obtain an exit permit for farm owners, cattle breeders, hunters, beekeepers, poultry and egg producers, horse owners, the equestrian club, or the Saudi Arabian Equestrian Federation?

Please contact the Ministry of Environment, Water and Agriculture 

The Exit permission

How can I get health-related news, instructions to avoid contracting the virus and more information about its symptoms? 

You can find Covid-19 statistics on Tawakkalna by going to the homepage and clicking on “MOH Covid-19 Dashboard”. You can also find more news and information by clicking on “more” then clicking on “news”. And for more information, you can contact MOH. 

I have symptoms of the virus. What should I do?

You can report a suspected case on Tawakkalna and you’ll be contacted by MOH.

I saw someone who displayed symptoms of the virus. What should I do? 

You can report a suspected case on Tawakkalna and you’ll be contacted by MOH.

How can I report a suspected case? 

Tawakkalna gives you the ability to report yourself or someone else by going to the “reports” page and then clicking on “report suspected” and filling in the necessary information. 

What are the requirements for reporting a case or a suspected case?

To submit a suspected case report, you have to specify – are you reporting yourself or someone else? If it’s yourself, you will be asked to provide your mobile number, location and answer health-related questions. If it’s someone else, you’ll be asked to provide their name, their mobile number, their location and answer health-related questions. 

How can I follow up on a report of a suspected COVID-19 case?

To follow up on reports of a suspected case, please contact the Ministry of Health through 937.

Health report and health instructions

What about incurable diseases and leaving hospitalization? How are they going to be handled?

The patient’s appointment data is going to be registered on the system by the hospital, after that, movement permit will be issued to the beneficiary and can be found on the app titled Medical Appointment Permit.

What about urgent hospital appointment? How are they going to be handled?

The patient’s appointment data is going to be registered on the system by the hospital, after that, movement permit will be issued to the beneficiary and can be found on the app titled Medical Appointment Permit.

 

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