Download Tawakkalna our application

About Tawakkalna

As the Saudi Arabian Government is keen to preserve the health and safety of citizens and residents within its soil from the risk of the spread of novel coronavirus; The Saudi Data and Artificial Intelligence Authority (SDAIA) developed Tawakkalna App in order to support government efforts aimed at countering Covid-19.

Tawakkalna App was developed to facilitate the issuance of movement permits electronically during the curfew period for government and private sector employees, as well as individuals, in cooperation with the Ministry of Health and all relevant authorities during the curfew, thus helping to reduce the spread of the pandemic in the Kingdom.

Tawakkalna helps individuals, security, health and private entities, that are exempted from the curfew, to automatize all transactions between relevant parties in order to mitigate the health, economic and social impacts that may result from the implementation of policies taken to eliminate the spread of Covid-19.

Now, as we cautiously return to normal life, Tawakkalna is helping in this phase by new services such as showing Users’ health condition and other services.

And as a part of promoting social responsibility, Tawakkalna has provided many services regarding raising concern if there are violations, as well as providing the ability to notify Ministry of Health in the event of a suspected case.

Tawakkalna Services During “Cautiously We Return”

Tawakkalna Services During the Curfew

How Tawakkalna works

Tawakkalna registration steps

Do you have an account in Absher?

FAQs

The app aims to help in the current phase of “Cautiously, We Return” by providing services like showing the health condition of users, as well as manage curfew permits and reporting violations.

Health condition, permits, and reports.

The services are only provided through the ‘Tawakalna’ app on any smart device.

Download “Tawakkalna” app, register and agree to the terms and conditions.

The application serves individuals, citizens, residents and employees of vital bodies from the public and private sectors.

This application requires the availability of an internet service to benefit from its services, knowing that the use of the application for the Internet is free and does not consume the balance of your personal data.

The services are provided only through ‘Tawakalna’ app and not through any other platform or application.

The ‘Tawakalna’ app was created and developed by the National Information Centre (NIC) and affiliated with the Saudi Commission for Data and Artificial Intelligence (SDAIA).

The ‘Tawakalna’ app currently only exists in Arabic and English. The language can be changed from the first screen of the app before logging in. Below is the option to change the language and it is possible to change the language after entering the application from the personal ‘Heesabi’ (Account) page.

The app is not only for mobility permission during the lockdown period, it is for your own protection. It aims to contain cases and ensure that they do not spread through the services provided, such as highlighting the health condition of the beneficiary, in addition to its technical integration with the application of social distancing. By consistently using the app you are contributing in the fight of this pandemic and protecting yourself.

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(Issue 6.0 or above) (Android 10.00 or above and android operating systems) iOS app is available only in Apple operating systems.

iPhone, download the app from the App Store.
Android devides download the app from Google Play or any Google Play app store.
Huawei devices download the app from Huawei AppGallery.

The app is only available in the Apple Store or Google Play Store and Huawei AppGallery or you can search for the service providers when you search ‘Tawakkalna’ app.

Yes, in order for the ‘Tawakkalna’ app to work properly, it needs approval to grant permanent validity to the geographical location during the download, nothing that it is possible to grant validity later from the device settings.

In order for the ‘Tawakkalna’ app to work properly, the internet connection service and geolocation service must be enabled.

The app does not work properly when you using VPN or using the app to change location or usuing ‘Gilbreek’ for iPhones and ‘Roots’ for Androids.

It is possible to know the version number of the application we relied on from the official store or during the download from the App Store, Google Play or Huawei AppGallery after the download and registration and log in of the app you can go to ‘More’ page where you will see the issue number at the bottom of the app.

Yes, there are regular updates of the app aiming to provide better services. In order to prevent any problems, one should update the app as soon as it is available.

During the registration you will have to agree to the terms and conditions, a link will be provided to view this, and after registration and log in you can go to ‘More’ page to view information about the app, the options and the terms and conditions.

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Any citizen, national or resident of any age whether he is head of the family or a dependent or sponsored, can independently register to the app.

Children under the age of 15 can register to the app independently.

Individuals with no ID can still register on the app by using a family registration number and use a telephone number of someone registered with ‘Absher’

Currently, the GCC nationals and visitors cannot register.

You need to have an account on ‘Absher’ app, those who do not have the ‘Absher’ app you can put a telephone number of someone registered with ‘Absher’ app.
The ID card number for both nationals and residents.
Date of Birth
Residence Address shown on the map
The individual has to be in the house during the registration on the app.
Telephone number from ‘Absher’ app or someone registered on ‘Absher’ app
State the age of individuals residing in the same residence
List the domestic staff residing in the same residence
Password for the application
To answer the health questions with the correct information

The app has its own login information (ID number and password) and cannot be used in any other platform or application.

No, it does not require an account on Absher however those with no Absher account must provide their ID number and a family registration number and a telephone number of someone registered with Absher before registering to Tawakkalna app.

You can register on the Tawakkalna app for those who do not have an Absher account through an ID number that is on the ID card, or the family registration number and telephone number of someone registered with Absher through a service located in the Absher platform by entering on Absher, then services, then general services, then the mobile phone identification application we relied on.

The data provided on the Tawakkalna app after successful registration do not change when you change your data on the Absher app.

Yes, during the registering of the Tawakkalna app, a verification code will be sent to the mobile number registered on the Absher account keeping in mind that the phone number cannot be changed.

Yes, where the last four digits of the telephone to which the code is sent will appear next to the verification code entry field.

After the expiry of the timer that appears next to the verification code entry field, the login information can be entered again and another code will be sent.

Yes, it is possible to download the Tawakkalna app on a devide that has a different mobile number, or even without a mobile number, provided that the verification code is entered which will reach the registered mobile number.

After successfully registering to the Tawakkalna app you can use all the services straight away without activation.

During registration to the Tawakkalna app you can use both the Gregorian or the Hijri calendar.

Password for the Tawakkalna app: minimum 8 characters, requires English alphabets and numbers and requires at least one to be in capital letter, and small cade, at least one number.

In the event that you log out of the application, a verification code will be sent when you log in again.

After successfully registering to the Tawakkalna app, to login you should use the ID number and password only, and verification code will be sent.

After the successful registration to the Tawakkalna app you can log in usuing the ID number and password only and verification code will be sent to the mobile number registered.

It is not possible to do so and will revoke permission requested through the application.

From ‘My Account’ page in the app there is an option to log out, note that this will lead to the cancellation of active passes that were requested through the application.

No, the mobile number used for the Tawakkalna app for the account cannot be used for another account on the Tawakkalna app.

Labourers both domestic and non-domestic should register independently.

Registration is available for everyone, both nationals and residents.

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If you forget the password, choose ‘I forgot the password’ and the verification code will be sent to the mobile number registered in the application and then enter a new password.

When you want to change the password, it is possible from the login screen for the application to choose to forget the password, or it is possible from within the application from the ‘My Account’ page, a verification code will be sent to the mobile number registered with the app and then end enter new password.

After successful registration, you cannot change the mobile number.

When registering on the Tawakkalna app with the mobile number already registered with Absher, you cannot change the mobile number on the app even if you change it on Absher.

After successfully registering to the app and login, you can go to ‘My Acccount’ page and edit place of residence once a month. You can modify the place of residence once a month, as it is not permissible to amend the place of residence except after the lapse of a full month from the previous amendment. You can also view the place of residence from the main screen by clicking on the site view.

The app allows you to list only one address, when necessary, you can use a delivery permit inside the neighbourhood or emergency supplying and change the place of residence according to the instructions by the Ministry of Interior.

After successful registration and log in to the Tawakkalna app you can go on the ‘My Account’ page to modify affiliates and workers at the same place of residence.

In the case that a new domestic worker has joined after the registering on the app, while he is in the same place, you can amend the followers and domestic workers by going to the ‘My Account’ page and click on ‘Housing and dependents’ and then you click edit and add any dependent or domestic worker.

During registration with the application, the data in Absher will be approved and not entered by the individual, and none of them can be modified.

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By activating the feature from Tawakkalna app’s Home screen, and turning-on your Bluetooth.

Yes, the two services are different. Tabaud: An app that collects COVID-19 exposure data. Caution Mode: A feature within Tawakkalna app that alerts the user when they are around an exposed or an infected person.

No, activate it when you are in a crowded area.

Yes, the dependent has to approve the request on their Tawakkalna account.

Yes, the dependent has to have their own Tawakkalna account.

Yes, after the dependent approves the check-up request, their location details can be viewed on the guardian’s phone.

The application of "Tawakkalna" provides a number of services, namely exit permits during the restriction (emergency supply, emergency medical emergency and temporary for a driver, humanitarian condition, work, medical appointment and transportation services for students), as well as a report of suspected virus infection and a report of breaking the restriction, as well as displaying violations of breaking curfews and objections to them and news and health guidance.

If necessary, an individual can apply for the following exit permits:
- A supply permit inside the neighborhood.
- Emergency supply permit.
- Emergency medical clearance.
- walking permit.
- A statement of a humanitarian condition.
- Temporary driver's permit (for those who have a work permit or a travel permit for students and require a driver).

Permits shown to the individual by applying without application are:
- Work permit for employees of the excluded public and private sectors Medical appointment
- permit for medical conditions requiring attendance at the medical facility Temporary driver's
- permit after applying for a work permit or a transfer permit for students
- Delivery service pass for delivery app representatives Transfer
- permit for students for abilities and achievement tests.

Each permit has its own controls, including only what is used within the city and some that can be used outside.

The definition of partial restriction areas and periods of permitting and prohibition shall be as announced by the Ministry of Interior, and permits that can be used for partial curfew areas are: The grace period can go out without a permit, The prohibition period shall be an emergency supply permit, an emergency medical permit, a walking permit, a humanitarian status permit, a temporary driver's permit, a work permit, a medical appointment permit, a delivery service permit or a transportation permit for students.

The definition of total restriction areas, grace periods within the neighborhood and the period of prohibition shall be as announced by the Ministry of Interior, and permits that can be used for total curfew areas are: The grace period can be issued with a supply permit within the neighborhood or emergency supply in case it is outside the 3 km range, emergency medical permit, walking permit, humanitarian status permit, driver's temporary permit, work permit, medical appointment permit, delivery service permit or student transportation permit. The prohibition period shall be an emergency supply permit, an emergency medical permit, a walking permit, a humanitarian status permit, a temporary driver's permit, a work permit, a medical appointment permit, a delivery service permit or a transportation permit for students.

The determination of total prohibition zones (total health isolation) shall be as announced by the Ministry of Interior, while permits that can be used for areas of total prevention (total health insulation) are prohibited from leaving the house around the clock and no permits are permitted.

The Interior Ministry has set periods of allowing for unauthorized partial limitation slots through official channels that can be consulted to find out.

The Ministry of Interior has set periods of allowing within the neighborhood places of total curfew seating for a permit through official channels that can be consulted to find out.

Applying for an exit permit through the app of any kind is instantaneous at the time of need and cannot request a permit for future times.

If the permit controls are met and there is no prohibition by the Ministry of Health for health reasons, the permit will be approved directly, but if this is not achieved it will be rejected.

Every individual, whether a family member, a dependent or a sponsor aged 15 and over, must have an independent and valid exit permit through the "Our Client" application when going out during a restriction.

15 years of age and older must have a permit upon discharge, but children under the age of 15 can, if necessary, go out with a relative or driver only in accordance with the controls and instructions of the Ministry of Interior and cannot go out with anyone else else, the controls are as follows/ If the child is with a relative, the following conditions must be met:
- Having a child's permit is optional.
- The presence of a permit for the relative is mandatory.
- The relative is either a father, a mother, a grandfather, a brother, a sister, an uncle, an uncle, an uncle or an aunt only.
There is evidence of kinship with them during the exit. If the child is with a driver you must meet the following conditions:
- The presence of a child's permit is compulsory.
- The presence of a driver's permit is compulsory.

You must abide by the instructions of the Ministry of Interior and violate that makes you liable to apply the regular sanctions.

From the home screen, a color will appear showing the status of the exit permit, there is also the name, id number, type of permit, and QR code, and all exit permits can be found on the permit page.

If notifications are activated in our mobile to our Client app, the following notifications will appear: Notices of the time of the permit:
- it is at the beginning of the permit and before the end of the permit and at the end of the permit. Notices exceeding geographical range:
- during a time of supply within the neighborhood to be alerted when the range exceeds 3 km of the residence.
- Notices of no return to the place of residence: at the end of the permit period and no return to the place of residence has been returned.

If necessary, during a curfew, a ration permit can be used according to the controls, in accordance with the instructions of the Ministry of Interior.
When you need to go out during a curfew for a humanitarian condition, death or family circumstance, whether between neighborhoods, between cities or between regions?
An exit permit application is submitted through the Public Security Mobility Permit System tanaqul.ecloud.sa When you need to move between cities or between regions during the inter-ban period? An exit permit application is submitted through the Public Security Mobility Permit System tanaqul.ecloud.sa

When going out to a life-threatening emergency during a curfew without a permit, it is entitled to register an objection to the competent authorities through the application.

Each individual authorized to leave, whatever the type of permit, must comply with the permit controls granted to him and have a device that works and has enough battery to operate the duration of the exit from the house and internet connection (the use of the internet application is free and does not consume the data balance) and the GPS location service is activated, as well as the availability of the application to us with an active personal account, so that it is ready to be highlighted to the responsible authorities when necessary to verify the validity of the permit and the need to comply with the instructions of the Ministry of Interior.

You should try to solve the problem as soon as possible and go home, and if the violation is registered to file an objection to the competent authorities through the application.

At the current stage, a paper exit permit or electronic permit is accepted through the application.

The individual will be notified through the application to return to the place of residence and the permit will be transferred to the prohibition (red color) and the individual will be subject to the application of the regular sanctions, and in the event of an emergency event caused the delay and a violation is registered, it is possible to file an objection to the competent authorities through the application.

The car does not require an exit permit, exit permits for individuals only.

You must abide by the instructions of the Ministry of Interior and violate this to make you liable to apply the regular sanctions.

As well as communicating with the general administration by going through public security.

kindly communicate with the General Authority for Transport.

kindly communicate with the State Department.

The application of " Tawakkalna " provides a color service to indicate the health status of the person and the possibility of exiting, whether during the permitting of roaming or prohibition, where the Ministry of Health determines the health status of the owner of the account which is either healthy or suspected of being infected or contact with an injured or injured, colors are green, red, orange (contact with an injured or suspected of being infected and prevented from exiting at all, whether while allowing for walking or prevention), and brown (infected with the virus and preventing it from going out at all while allowing for walking or prevention).

On the home screen of the "Tawakkalna" app, colors show the health status of the account owner, as well as a text detailing the case, for example (slim not allowed to roam).

On the home screen of the "Tawakkalna" app, colors show the health status of the account owner.

Green means healthy and allows to go out during a curfew because of the presence of an exit permit in compliance with the permit controls and the instructions of the Ministry of Interior.

Red means healthy and does not allow exit during the curfew because there is no exit permit and it is necessary to stay in the housing registered in the application.

Orange appears to the individual by application according to the data of the Ministry of Health and means possible infection with the virus but has not been proven so far, where he is either contact with the virus or suspected of contracting the virus, and he needs not to go out at all while allowing roaming or prohibition and has to stay in the registered housing application and therefore violate it makes him subject to the application of the regular sanctions, and to inquire health can communicate with the Ministry of Health 937.

Brown appears to the individual in application according to the data of the Ministry of Health and means that he has been confirmed to be infected with the virus, and he must not go out at all, whether while allowing roaming or prohibition and has to stay in the registered housing in the application and violated it, making it subject to the application of the regular sanctions, and to inquire health can communicate with the Ministry of Health 937.

Gray means the application is not working properly and this is because of one of the following possibilities: offline, activated VPN connection, GPS geolocation disabled, not allowing permanent sharing of geographical location, presence of a geolocation application, the presence of gel rick for iPhone and Root for Android, non-identification of housing, failure to update the application.

The Ministry of Health is responsible for the appearance of orange or brown for the individual through the application and for inquiries can contact the Ministry of Health 937.

An exit permit for a normal catering purpose within the neighborhood allows the individual to leave and return to the place of residence, in accordance with the following regulations:
• Use: Used only in total curfew places, while partial permission can be made without a permit for the declared grace period.
• Application time: Limited to the period of permitted walking within the neighborhood declared by the Ministry of Interior for total restriction.
• Exit period: From the time the application is accepted to the end of the period of allowing the curfew within the neighborhood declared by the Ministry of Interior.
• Geographical range: Within the residential area of a maximum of three kilometers of the residence, the individual is notified when it is exceeded and the permit will be converted to prohibition (red) until it returns to the permitted range.
• Weekly limit: No weekly limit.
• Terms of approval: The application must be during the period of permitting to roam within the neighborhood declared by the Ministry of Interior and the presence of the residence on request.
• Cancellation of the application: It cannot be cancelled after submission.
• Required data: No data required to apply.
• Caution: Do not exceed the geographical range (three kilometers) and return to the place of residence before the end of the period of allowing to roam within the declared neighborhood at the latest, and when it violates that the permit will turn to prohibition (red color) and make you subject to the application of regular sanctions.
• Note/controls are adjustable as the competent authorities see it.

To request a supply permit inside the neighborhood, access the " Tawakkalna" app, then go to the "Permits" page, then click on the "+" sign, then click on "supply", then "supply within the neighborhood" and then "request a permit".

When requesting a supply permit within the neighborhood, it is necessary to be present at the place of residence registered with the application.

A supply permit within the neighborhood ends at the end of the period of allowing places of total curfew and has no daily or weekly limit.

A supply permit within the neighborhood is requested once a day and ends at the end of the permitting period within the neighborhood so there will be no need for another request on the same day.

A supply permit within the neighborhood is restricted to the residential area of the residence of the residence, a maximum of 3 km from the residence.

The ministry of interior's instructions and supply permit controls within the neighborhood must be adhered to in no more than 3 km from the place of residence and when it is notified will be alerted by the application and the permit will be converted to prohibition (red color) and the individual is subject to regular sanctions.

The Ministry of Health can prevent a supply permit within the neighborhood for health reasons (for injured, contacted or suspected patients). In the absence of a ban on the ministry of health, the reasons for the refusal are as follows:
• Partial restriction areas: Because it is not permitted to request a supply permit within the neighborhood for partial curfew areas, knowing that the grace period is possible to leave without any permit.
• Total restriction areas: Because it is not permitted to request a ration permit within the neighborhood during the prohibition period, to be outside the residence or to have an active emergency medical permit (access at a medical facility has not been confirmed).
• Total restriction areas (health isolation): because no permit is allowed.

After approval of a supply permit within the neighborhood, it cannot be cancelled or modified.

Anyone who has a supply permit within the neighborhood allows more than one party, provided that it is within the geographical range of 3km.

When you don't go out for a catering permit inside the neighborhood, it doesn't have anything to do with it.

This is possible if you have a supply permit within the neighborhood with a commitment to the permit time and instructions of the Ministry of Interior.

An exit permit for an emergency catering purpose that allows the individual to leave and return to the place of residence, in accordance with the following regulations:
• Use: Used by individuals during curfew period in total or partial curfew areas.
• Request time: In total curfew areas at any time and in partial curfew areas only in the period of prohibition.
• Exit time: 1 hour from the time the application is approved.
• Geographical range: No geographical restrictions.
• Weekly limit: four times a week at a maximum of one request per day, and the weekly limit is renewed every Saturday at 11:59 pm.
• Terms of approval: There is no prior request on the same day and the weekly limit does not expire and the place of residence is on request.
• Cancel the order: It cannot be cancelled after the request.
• Required data: Determine where to go on the map.
• Warning: Return to the place of residence before the end of the permit period, and when it is notified, the permit will be transferred to the prohibition (red color) and make you subject to the application of the regular sanctions.
• Note: The controls are adjustable according to the competent authorities.

To request an emergency supply permit, access the "Tawakkalna" application, then go to the "Permits" page, then click on the "+" sign, then press "supply" and then "emergency supply" and then determine the destination and then click on "request a permit".

When applying for an emergency supply permit, you must be present at the place of residence registered with the application.

An emergency supply permit is limited to four times a week with a maximum of one request per day and is only one hour long (total four hours per week) and the weekly limit is renewed every Saturday at 11:59 pm.

An emergency exit permit is not granted after the end of the weekly limit. The weekly limit is renewed every Saturday at 11:59 pm.

An emergency supply permit is required once a day (one hour) and no other application is allowed on the same day and is renewed at 12 a.m.

An emergency supply permit is restricted to the specified destination and the time specified by the permit.

An emergency exit permit is one hour and cannot be broken down, and in any case it is necessary to spend as little time as possible outside the home and to be necessary only.

The Ministry of Health can prevent an emergency supply permit for health reasons (for injured, contacted or suspected patients). In the absence of a ban on the ministry of health, the reasons for the refusal are as follows:
• Partial restriction areas: Because the request for an emergency supply permit is not allowed for the grace period, that it exceeds the daily limit once, that it exceeds the weekly limit four times, that it is outside the residence or that an active emergency medical permit is available (arrival at a medical facility has not been confirmed).
• Total restriction areas: Because it exceeded the daily limit once, exceeded the weekly limit four times, was outside the residence or an active emergency medical permit was not confirmed at a medical facility).
• Total restriction areas (health isolation): because no permit is allowed.

After an emergency supply permit has been approved, it cannot be cancelled or modified.

For those who have an emergency supply permit, you are allowed to go to the designated destination.

When you do not go out for an emergency supply permit, it is calculated within the weekly limit whether or not it is out.

This is possible if you have an emergency supply permit with a commitment to the time of authorization and instructions of the Ministry of Interior.

An exit permit for an emergency health condition requiring urgent transfer to a medical facility so that permission is permitted for the departure of an individual and another person (only one) when needed from the place of residence to the medical facility, in accordance with the following regulations:
• Use: Used by individuals during curfew period in total or partial curfew areas.
• Request time: In total curfew areas at any time and in partial curfew areas only in the period of prohibition.
• Exit period: 1 hour from the time the application is approved (for the applicant and the other person, if any).
• Geographical range: There are no geographical restrictions and no medical facility is required.
• Weekly limit: There is no daily or weekly limit.
• Terms of consent: There is no other active emergency medical permit, the presence of the accommodation on request and the existence of an application account for the other person, if any.
• Cancellation of the application: It can be cancelled once a day within 15 minutes after the request provided that it is in the residence and cannot be cancelled for the second time on the same day.
• Required data: Determine the applicant is the patient or companion, if the patient can add another person as a driver or assistant (only one person), and if the companion must add another person who will be the patient, add another person requires his or her identification number and date of birth.
• Caution: The patient's presence must be confirmed by the medical facility, knowing that the applicant of the emergency medical permit, whether he is the patient or the facilities, will suspend his other permits for ration, walking or new emergency medical until the patient's presence is confirmed from a medical facility, and at the end of the permit period the permit will be transferred to the prohibition (red color) and make you subject to the application of the regular sanctions in the absence of the medical facility. In returning to the residence, the medical establishment shall grant another permit for the patient's return and, if any, escort to the place of residence.
• Note: The controls are adjustable according to the competent authorities.

To request an emergency medical permit, log on to the "Tawakkalna" application, then go to the "Permits" page, then click on the "+" sign, then click on "Emergency Medical" and then fill out the required data.

An emergency medical permit is an emergency that requires urgent arrival at a medical facility during a curfew and is requested by the patient or his companion through the application, but a medical appointment permit is for an emergency case requiring attendance at the medical facility during the curfew and is requested by the medical establishment and will appear to the patient through the application.

Yes, it is possible, since when you request an emergency medical permit it will be requested to determine whether you are the patient or the companion and then add another person (only one) When you choose that you are the patient, the addition of the other person will be optional as an escort when needed (driver or assistant) When you choose to be the escort, the other person's addition will be mandatory as a patient.

Confirmation of access to the medical facility for a mandatory emergency medical permit and the patient shall be limited to his identification number and will be reflected directly with the applicant of the emergency medical permit, whether the patient himself or the companion, and failure to do so will suspend the use of other permits (ration, walking and other emergency medical) on the applicant of the emergency medical permit.

The medical establishment shall grant a return permit from the medical establishment to the patient's residence and accompany it if any.

When requesting an emergency medical permit, you must be present at the place of residence registered with the application.

An emergency medical permit has no daily or weekly limit.

There is no time limit between the previous and new request for an emergency medical permit, but the confirmation of arrival at the medical facility is required to be completed in the previous application.

An emergency medical permit is not restricted but requires confirmation of arrival at a medical facility.

The Ministry of Health can prevent an emergency medical permit for health reasons (for injured, contacted or suspected patients). In the absence of a ban on the ministry of health, the reasons for the refusal are as follows:
• Partial restriction areas: Because the request for an emergency medical permit is not permitted for the period of permitting or being outside the residence or the presence of another active emergency medical permit (arrival at a medical facility has not been confirmed).
• Total restriction areas: Due to being outside the residence or having another active emergency medical permit (arrival at a medical facility has not been confirmed).
• Total restriction areas (health isolation): because no permit is allowed.

After approval of an emergency medical permit can be cancelled within 15 minutes of its start and only once a day and cannot be cancelled again on the same day and the accommodation is required upon cancellation.

For those who have an emergency medical permit, you are allowed to go from the place of residence to the medical facility only

An emergency medical permit is intended to go to a medical facility such as hospitals for emergency medical conditions and is not intended to go to pharmacies and can be used when needed to use an emergency supply permit.

When you do not enter an emergency medical permit, it must be cancelled (within 15 minutes and once a day) or confirmed arrival at a medical facility and failure to do so will prevent the applicant from applying for other permits (catering, walking or other emergency medical).

An exit permit for the purpose of walking allows the individual to leave and return to the place of residence, in accordance with the following regulations:
• Use: Used by individuals during curfew period in total or partial curfew areas.
• Request time: In total curfew areas at any time and in partial curfew areas only in the period of prohibition.
• Exit time: 1 hour from the time the application is approved.
• Geographical range: Within the residential area of a maximum of 1 km of the residence, the individual is notified when it is exceeded and the permit will be converted to prohibition (red) until it returns to the permitted range.
• Weekly limit: Every day only once and there is no weekly limit.
• Terms of approval: There is no pre-order on the same day and the time period between the previous and new application sits at least 12 hours and the accommodation is on request.
• Cancel the order: It cannot be cancelled after the request.
• Required data: No data required to apply.
• Warning: Escort a maximum of two people and do not use the car and return to the place of residence before the end of the permit period, and when that is not the matter the permit will turn to prohibition (red color) and make you subject to the application of statutory penalties.
• Note: The controls are adjustable according to the competent authorities.

To apply for a walking permit, access the "Tawakkalna" app, then go to the "Permits" page, then click on the "+" sign, then click on "Walk", and then "apply for a permit".

When applying for a walking permit, you must be at the place of residence registered with the application.

There is no weekly walking permit limit and can be requested once a day.

A walking permit can be requested once a day, with a minimum of 12 hours between the previous application and the new application.

The walking permit is restricted to the area of the residential neighborhood up to a maximum of 1 km from the accommodation registered in the application.

The ministry of interior's instructions and the rules of the walking permit must be adhered to in no more than 1 km from the place of residence and when it is notified will be alerted by the application and the permit will be converted to prohibition (red color) and the individual is subject to regular sanctions.

The Ministry of Health can prohibit walking permits for health reasons (for injured, contacted or suspected of being infected). In the absence of a ban on the ministry of health, the reasons for the refusal are as follows:
• Partial restriction areas: Because the request for a walking permit is not permitted for the grace period or it exceeds the daily limit once or outside the residence or the presence of an active emergency medical permit.
• Total restriction areas: Because it exceeded the daily limit once or outside the residence or an active emergency medical permit.
• Total restriction areas (health isolation): because no permit is allowed.

After the walking permit has been approved, it cannot be cancelled or modified.

For those who have a walking permit, walking is permitted for the purpose of sport only within the geographical range of 1km.

When you don't go out for a walking permit, it doesn't result in anything, but no other walking pass can be requested on the same day.

It is forbidden to use the car for those who have a walking permit and the violation makes you subject to the application of statutory penalties.

A person can walk with a maximum of two persons, each with a separate permit, following the controls and instructions of the Ministry of The Interior.

An exit permit for those who have a work permit or a travel permit for students and a driver needs to go and return, in accordance with the following controls:
• Use: Used by authorized individuals or students with learning tests or abilities, during a restriction when a driver is needed in places of total or partial restriction.
• Application period: during the work permit period or during a student transfer period.
• Exit period: For those who have a work permit of one and a half hours, and for those who have a transfer permit for students for the same duration as the student's permit.
• Geographical range: No geographical restrictions.
• Weekly limit: For those who have a work permit, only twice a day for the purpose of going and returning from the workplace, and for those who have a transfer permit for students, one permit is allowed for each transfer permit for the purpose of going and returning from the test site.
• Terms of consent: The driver must be 17 years of age and older and have an application account, who has a work permit must be during the work permit period and there is no temporary permit for an active driver for the permit applicant, and for those who have a transfer permit for students to be during the transfer period and once.
• Cancellation of the application: It cannot be cancelled after submission.
• Required data: Name, id number and driver's date of birth.
• Warning: Return to the place of residence before the end of the permit period, and when it is notified, the permit will be transferred to the prohibition (red color) and make it subject to the application of the regular sanctions. Note: The controls are adjustable according to the competent authorities.

To request a driver's temporary permit, log on to the "Tawakkalna" app, then go to the "Permits" page, then click on the "+" sign, then click on "driver's temporary permit" and then fill in the required data.

Yes, it is possible with compliance with the controls and instructions of the Ministry of Interior.

A temporary permit can be requested for a driver outside the residence.

Temporary permit for a driver who has a work permit that can be requested twice a day at most and the time of application is during the period of the work permit, and for those who have a transfer permit for students can be requested once and is during the student's permit period.

Temporary driver's permit for those who have a work permit is required only twice a day and there is no specific time period between them provided that the time of the applications does not overlap, and for those who have a student transport permit is required once per student permit.

Temporary permit for a driver restricted to the place of work or testing place for the student.

The Ministry of Health can prevent a temporary driver's permit for health reasons (for injured, contacted or suspected patients). In the absence of a ban on the ministry of health, the reasons for the refusal are as follows:
• Partial restriction areas: grace period, refusal because it can go out without a permit. Prohibition period, refusal due to the absence of an account for the driver in the application, the age of the driver under the age of 17, or for those who have a work permit exceeding twice daily or outside the period of work permit or interference with time with a temporary permit for another active driver for the same student permit, and for those who have a pass of movement to students exceed once or outside the period of travel permit for students.
• Total restriction areas: refusal due to the absence of an account for the driver in the application, the age of the driver under the age of 17, or for those who have a work permit exceeding twice a day or outside the period of work permit or interference with time with a temporary permit for another active driver for the same student permit, and for those who have a pass to travel students exceed once or outside the period of travel permit for students.
• Total restriction areas (health isolation): refusal because no permit is allowed.

After granting a temporary driver's permit, it cannot be cancelled or modified

For those who have a temporary driver's permit that allows the driver to move to and from work or testing for the student and the place of residence.

When you do not exit a temporary driver's permit, for the applicant the permit will be calculated within its daily limit, while the driver does not have anything to do with it.

A permit for humanitarian cases allows an individual to leave the place of residence during a curfew after the approval of specialists from the Ministry of Interior, in accordance with the following regulations:
⦁ Use: Used by individuals during curfew period for deaths, family circumstances or other humanitarian conditions in places of total or partial curfew.
⦁ Request time: In total curfew areas at any time and in partial curfew areas only in the period of prohibition.
⦁ Exit time: Not specified.
⦁ Geographical range: Used within the city or between cities and regions in the Kingdom so that the starting point is 3km from the current location and the point of arrival within the Kingdom.
⦁ Weekly limit: No weekly limit.
⦁ Terms of approval: There is no other active request and 48 hours have passed the previous request after it has been closed and the starting point is set at a range of 3 km from the current location and the approval of specialists from the Ministry of Interior.
⦁ Cancellation of the application: It can be cancelled only before it can be processed by specialists in the Ministry of Interior.
⦁ The data required: Identify the type of humanitarian situation, write a description, determine the point of departure and access on the map, date and time of the beginning and end of the permit and vehicle information, and escorts and a document can also be added to prove the situation.
⦁ Caution: Abide by the time of the permit and the point of departure and arrival, and when it is notified, the permit will be transferred to the prohibition (red color) and make you subject to the application of the regular sanctions.
Note: The controls are adjustable according to the competent authorities.

To request a humanitarian status permit, log on to the "Tawakkalna" app, then go to the "Permits" page, then click on the "+" sign, then press a humanitarian situation and then fill in the required data

A humanitarian status permit shall be for deaths, family circumstances or other humanitarian conditions.

The requirements of a humanitarian status permit, the absence of another active request, the 48 hours after the previous application was closed, the type of case, the description, the starting point, the arrival, the date and time of the beginning and end of the permit, the vehicle information, and when needed, escorts and a document can be added to prove the case.

When applying for a humanitarian status permit, a description of the case must be written in no more than 500 characters.

The starting point when applying for a humanitarian status permit must be within the 3km range of the current location, and the point of arrival is within the Kingdom.

There are no restrictions on the date and time of the beginning and end of the permit and its duration, although it will be studied by specialists in the Ministry of Interior.

The addition of optional escorts when requesting a humanitarian status permit and no specific number or age, requires the addition of the facilities to their id number and date of birth and requires an account for the facilities in the application if they are 15 years of age and over and the permit will appear for the facilities via the application after approval. Note that the ministry of interior's instructions is adhered to.

A driver can be added as an escort when applying for a humanitarian status permit provided that there is an account in place and the instructions of the Ministry of Interior must be adhered to.

When requesting a humanitarian permit, the data of the vehicle plate used for mobility must be entered, with the data being three characters and a maximum of four digits.

The Ministry of Interior's instructions for the vehicle used to transport those who have a humanitarian permit must be adhered to.

Add an attachment (document) when requesting an optional humanitarian status permit and only one facility is pdf, png, jpg or jpeg and the file name does not exceed 100 digits and the file size does not exceed 2 MB.

There is no specific number for requesting a humanitarian status permit, but it is stipulated that there is no other active application and 48 hours have passed since the previous request after it was closed.

A humanitarian status permit is considered closed when accepted, rejected or cancelled.

You can find out the status of a humanitarian status permit application from the permit slot page and then choose a query.

A humanitarian permit can be requested outside the residence but the starting point must be within 3km of the current location.

When requesting a humanitarian status permit, 48 hours after the previous application is closed.

"Under procedure" means that the application is being studied by specialists in the Ministry of Interior, "approved" and means that the application has been studied and approved By specialists in the Ministry of Interior can come up with a commitment to the permit controls and the instructions of the Ministry of Interior, "rejected" means that the application has been studied and not approved by specialists in the Ministry of Interior and you can see the reason for the refusal of the application, a comment to attach proof means that the application is incomplete and the applicant is required to attach proof knowing that the application will be rejected when the delay in it.

Yes, it is possible to request a new humanitarian status permit 48 hours after the previous approval of the previous application, even if the time of the previous permit has not begun.

A humanitarian status permit is restricted to the starting point and the specified point of arrival on request

The ministry of interior's instructions and humanitarian status permit controls must comply with the starting point and the point of arrival specified on request and the violation makes you subject to statutory sanctions.

The Ministry of Health can prevent a declaration of a humanitarian condition for health reasons (for injured, contacted or suspected patients). In the absence of an objection by the Ministry of Health, the application is examined by specialists in the Ministry of Interior and approved or rejected according to the status, description and annexes.

The application for a humanitarian status permit is processed by specialists in the Ministry of Interior.

The application for a humanitarian status permit is processed as soon as possible by specialists in the Ministry of Interior.

A humanitarian status permit can only be revoked before it can be processed by specialists in the Ministry of Interior.

Not going out to anyone who has a humanitarian permit does not result in anything.

Is an exit permit during the curfew for employees of the government and private sectors excluded to enable them to perform their work, this permit is requested from the employer and appears to the employee through the application after approval.

The government sector is responsible for issuing work permits to their employees and permits will appear in practice.

The private sector is responsible for issuing work permits to their employees through their affiliate (The Ajir Program of the Ministry of Human Resources and Social Development or my country platform of the Ministry of Municipal and Rural Affairs or the Ministry of Environment, Water and Agriculture) and the permits will appear in application.

There is no weekly work permit limit and it is in accordance with the controls and the need to work.

A temporary permit can be requested for a driver who has a work permit at a maximum of twice a day and the request time is during the work permit period.

Anyone who has a work permit can apply for a temporary driver's permit twice a day and there is no time limit between them provided that the time of the applications does not overlap.

When the work permit does not appear in the "Tawakkalna" application, contact the employer to verify the status of the application.

Cancel or modify the work permit that appears through the application is by the employer.

Whoever has a work permit and does not leave does not have anything to do with it.

Is an exit permit during the curfew for a patient to go from the place of residence to a medical facility when needed for health care in the facility, requested by the medical establishment and shown to the patient in practice.

There is no weekly limit for a medical appointment permit that is as the medical establishment sees it.

When a medical appointment permit is not issued for the patient to apply "Tawakkalna" , contact with the medical facility to verify the status of the application.

The medical facility is responsible for issuing medical appointment permits through the Saudi Health Council and the permits will appear to the patients in practice.

The medical establishment is responsible for issuing permits to escorts to those who have a medical appointment permit and require facilities and the permits will appear directly through the application.

Cancel or modify a medical appointment permit that appears through the application shall be by the medical establishment.

Anyone who has a medical appointment permit and does not come out does not have anything to do with it.

It is an exit permit during the curfew for the representatives of the delivery applications to deliver the customer's request and return to the place of residence, requested via the delivery application and appears to the delegate in the application "Tawakkalna".

There is no weekly limit for the delivery service permit, which is customized through the delivery company app.

When the delegate's delivery service pass does not appear in the "Tukelon" application, contact the delivery application company to verify the status of the order.

The delivery application company is responsible for issuing delivery service permits to their employees through the Communications and Information Technology Authority and the application permits will appear to the delivery representatives.

When a delivery order is accepted through the delivery company application, the delivery representative will be shown a "delivery service" pass through the "Tawakkalna" application for a specified period sufficient to deliver the order and after the delivery of the order is completed, the delegate will be delayed between accepting a new order and getting a new time period for the new order or returning to the place of residence.

Cancel or modify the delivery service pass that appears through the application is by the delivery application company.

Whoever has a delivery service permit and does not come out does not have anything to do with it.

It is an exit permit during the curfew for students to go to the place of the test of achievement or abilities and return to the place of residence, requested by the Education and Training Evaluation Authority and shows the student in the application "Tawakkalna" .

There is no weekly limit for a transfer permit for students, which is as the Education and Training Assessment Authority considers.

A temporary permit can be requested for a driver who has a one-time student transfer permit and is during the student's permit period.

For those who have a transfer permit for students, you can apply for a temporary driver's permit only once.

When a transfer permit is not issued to students with the "Tawakkalna" application, contact the Education and Training Assessment Authority to verify the status of the application.

The Education and Training Evaluation Authority is responsible for issuing transport permits for students during the curfew to attend achievement tests and abilities and application permits will appear to students.

Cancel or modify a travel permit for students that appears via the app will be by the Education and Training Evaluation Authority.

Whoever has a permit to travel to the students and does not leave does not have anything to do with it.

The application "Tawakkalna" provides the service of submitting a report of suspected HIV infection for the same amount or to another person by entering his data or scanning his barcode and the communication will be referred to the Ministry of Health for the necessary work.

A suspected HIV infection report can be filed by selecting the "Reports" page on the home screen, selecting a suspected injury report, and then identifying the suspect for the same amount, or someone else by entering his data or someone else by scanning his barcode and then filling out the required data and then filing a report.

To file a complaint of HIV infection, it is necessary first to determine whether the case is for the same amount or for another person to enter their data or to scan their barcode, if the same person is requesting the mobile number and location and answering health questions, but if someone else by entering their data is requested the name of the case holder and mobile number and location and answer the questions Health, but if someone else has to scan their barcode, the amount will be opened to read the barcode from the application of Our Client for the suspect to identify him and then ask the amount to enter the temperature of the suspect and then press ok knowing that the communication will be accepted if the temperature is between 38.5 and 43.To file a complaint of HIV infection, it is necessary first to determine whether the case is for the same amount or for another person to enter their data or to scan their barcode, if the same person is requesting the mobile number and location and answering health questions, but if someone else by entering their data is requested the name of the case holder and mobile number and location and answer the questions Health, but if someone else has to scan their barcode, the amount will be opened to read the barcode from the application of Our Client for the suspect to identify him and then ask the amount to enter the temperature of the suspect and then press ok knowing that the communication will be accepted if the temperature is between 38.5 and 43.

You can file a suspected infection report through the "Tawakkalna" app and you will be contacted by the Ministry of Health.

You can file a suspected infection report through the "Tawakkalna" app and you will be contacted by the Ministry of Health.

To follow up on reports of suspected injury, please contact the Ministry of Health at 937.

When you notice a curfew being broken by individuals or groups or entering a restricted neighborhood, the "Tawakkalna" app provides a service to file a violation of a curfew break.
The communication will be referred to the security authorities for the necessary work.

You can file a break-prevent it report by selecting the "Communications" page on the home screen, then selecting a report of break-ins and then filling out the required data.

To file a violation report, a curfew is required to specify the type (for individuals, gatherings or entering a prohibited neighborhood) and then to write a description of the violation no more than 25 characters.
The offence was then located on the map and the communication was submitted.

When submitting a violation of a curfew break, it will be referred to the security authorities for the necessary work and does not require a follow-up of the amount.

The "Tawakkalna" app provides a curfew-breaking ticket display service for the account owner or someone else, according to the records of the competent security authorities.

You can view the violations of the break of curfew for the account owner by applying "Tawakkalna" by selecting the "Communications" page in the home screen and then select "Tickets" if any, as well as it is possible to view the violations of the break of curfew for another person by choosing the page "Communications" in the home screen and then choose "violations of another person" and then fill out the required data for the other person and then click on "query".

There are no requirements to display the violations of the curfew break for the account owner by applying "Our Client", but for another person who requests his id number, date of birth and violation number.

The application "Tawakkalna" provides the service of objecting to the violation of the breach of the breach of curfew for the account owner or to someone else, and the objection will be transferred to the competent security authorities for processing.

You can object to the violation of breaking the curfew for the account owner by application or for someone else by going to the communications page on the home screen and then displaying the required violation either to the account owner or to someone else and then choose to intercept and fill out the required data and then send to submit the objection.

When an objection is lodged against the violation of a curfew break, it is referred to the competent security authorities for consideration and the status of the communication can be monitored from the Abshir platform.

To pay for the breach of the break of the curfew as well as visit the national platform for violations (Eva).

To inquire about violations of breaking the curfew as well as to communicate with the security authorities.

In the application "Tawakkalna" you can find out the statistics of HIV infection from the home screen and then click on "Statistics of the Ministry of Health", as well you can find out the health news by going to the page "More" and then choose "News", also can communicate with the Ministry of Health.

For health inquiries, contact the Ministry of Health 937

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